If you still need to return or exchange your product, please follow the steps below. Official policy states that IKEA will accept returns up to a year after purchase (as long as family card was swiped at the till, otherwise 3 months) as long as the product is in resalable condition, including packaging. Large items are major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 40". You will be responsible for covering the shipping fee. If you’re not completely satisfied, or simply just change your mind, you can return your products within 365 days. The “Love it or Exchange it” policy does not apply to sofa-bed mattresses. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. We will refund you by the same method as your original payment. For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip (pdf) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. How GetHuman4266483 fixed the problem. STEP 1: Please check the hours of operation at your local store. Can IKEA pick up returns? I ordered the IKEA **** ** piece dinnerware set in white. Either way, if you need help with a product, or just want to return your purchase for a 100% refund, find out how to do it here. If your purchase has something missing, or you just feel the product doesn’t fit your home. Note: Items bought in-store CANNOT be returned via the mail or online. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and we will be happy to offer you a onetime exchange for another. Government photo ID may be required. It is important to us that you love your new mattress so that’s why we give you 365 days to be sure you're compatible. Too small? If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase. Additional Information . Your delivery charge will not be refunded. Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with. For large item returns (where we will need a truck to pick it up) contact us and we will setup a pickup! I have an issue with Ikea too. Simply take your mattress back to the IKEA store together with your proof of purchase and we will help you find one that suits you better. If you still need to return or exchange your product, please follow the steps below. If you have already taken delivery, you can arrange to return within 14 days for a full refund on the products. Too something else? We have made some changes to facilitate your product return or exchange. IKEA's return policy in its U.S. stores is straightforward: You can return furniture, housewares, and just about anything that isn't custom (like cut fabric and countertops) or an as-is item with a receipt within 90 days for a full refund. The IKEA Planning Studio location does not accept exchanges. It's important to us that you're happy with your IKEA purchase. Product reimbursement should be received approximately 2 weeks after the item has arrived at the store. Additional or different terms and conditions may apply in relation to the returns of products that are being recalled by IKEA for quality and/or safety reasons. trying get Ikea to set up a pickup for a large item return. Tape measures are provided, so you won’t need to bring yours. We thank you for your patience and understanding. It takes time for you and your new mattress to get used to each other. ; The price tag at IKEA is your friend. I called at 10am when that store just opened (Ikea … Please note that we inspect the item(s) and if a product has been used or handled in a way which has diminished its value, we may also reduce the value of the refund to reflect the reduction in the value of the merchandise. When you've found your perfect match, you can sleep easy for years to come with our free 25-year warranty. If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. Please contact us by calling or emailing in order to start the exchange process. If lost, IKEA can find it using your debit card, credit card, or gift card number; Refunds are given in the amount of the lowest selling price over the past calendar year; The original packaging is not necessary, but it’s a good idea to keep it for your own sake; You may return … You can ship smaller items by FedEx or UPS back to the store. STEP 1: Please check the hours of operation at your local store, STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter. Learn more. IKEA reserves the right to refuse returns or offer an exchange or refund card only to anyone where IKEA, in its sole discretion, suspects abuse of its return policy. The IKEA website uses cookies, which make the site simpler to use. They must be brought back to your local IKEA. You have 365 days to return or exchange your product. Your local IKEA store reserves the right to refuse a refund and offer an exchange or IKEA gift card only if the return criteria is not fully met. After this period, you can still return products up to 90 days from delivery to any store. You can return any product, even if you assembled it, as long as it’s in unused and in re-saleable condition. They were able to provide some information regarding pick-up returns ($25/big item, don't need to disassemble furniture), but to schedule the pickup, I got transferred to the local store, and i was on line for 2 hours. If your merchandise is found to be dirty, stained, damaged or abused, IKEA may refuse to refund or exchange your items, or offer a refund card only. Large Item delivery requires a little more coordination, but it means large furniture items—yes, even your new multi-piece media center—can be brought straight to your door. I wanted to return a £15 rug from a £65 order. You may exchange your mattress once within 365 days if you don’t love it, provided that it is not dirty, damaged or abused. IKEA offers a 365-day return policy, however, if your return period is expiring soon, we will take our closing period into consideration. Please note that due to physical distancing guidelines still in effect will be operating with fewer workstations and wait times will be longer than usual. The IKEA website uses cookies, which make the site simpler to use. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you - but this option is not available in all areas so you will need to contact IKEA. This policy is in addition to your statutory rights. Small item returns For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip ( pdf ) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. IKEA Return Tips. If your item is under 10kg in weight with maximum dimensions of 60x50x50cm then you can return via any of our thousands of CollectPlus Points that Yodel collect from. Present the IKEA customer service representative with your receipt (or proof of purchase) along with your ID. GetHuman4266483 did not yet indicate what Ikea should do to make this right. We do not offer products for rent or for temporary use. You need to keep hold of your receipt to return to IKEA but you have up to 365 days to do this. Ikea keep marking efforts to reach them as resolved though nothing is actually processed. We may refuse the return or offer an exchange or refund card only if the returns criteria are not fully met. I need to return a large item and want to schedule a pickup with Ikea. Not only does it list colors, materials, sizes, and other useful information, but also the shelf number where you can collect the item from the warehouse or send a message to contact the staff if you need to collect it at Furniture Pick-up. For additional comfort, and to prolong the life of your IKEA mattress, we also recommend you consider adding a mattress topper. You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. If you cannot make it to a store, no problem! Please provide proof of purchase and, if possible, the packaging. I am really confused by Ikea’s returns policy, which states I have to return a whole order of several items in order to qualify for a free return. Please note that initially, your new mattress can seem a bit too firm. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. Or, if you really want to avoid going to the store, you can arrange for a pickup of large items by calling IKEA at 1-888-434-4532. We will take our closing period into consideration for receipts that have expired during this time. Government issued photo ID may be required. Find out more about browser cookies. 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